The Oodie NZ

We are sorry to hear you received the wrong item in your order!Please report your order issue to an Oodie agent by contacting us <a data-heatmap-id="-pages-contact-4-a" href="https://www.theoodie.co.nz/pages/contact" style=" text-decoration: underline;" title="/pages/contact">here</a>.Include a photo of the item received and the name of the missing item(s), and we will get back to you promptly.

We are sorry to hear you received the wrong item in your order!. Please report your order issue to an Oodie agent by contacting us here. Include a photo of the item received and the name of the missing item(s), and we will get back to you promptly.

What do I do if I receive the wrong item in my order?

Order Issue & Assistance

How do I make a return?

How long does delivery take?

What is pre-order?

Do you offer free shipping?

What's your return policy?

How much does shipping cost?

How much do I pay for shipping?

Shipping & Delivery

What is your cancellation policy?

How do I cancel my order?

Can I change my shipping address?

Order Management

What do I do if my item(s) arrives damaged?

What happens if my package is lost or missing items?

My order was marked delivered but it's not here!

My order is delayed in transit!

My order is delayed being dispatched!

Affiliate & ambassador program enquiries

How do I remove a stain?

Size guide

ToastyTek™ Fleece

Water-Repellent Nylon

Bamboo Elastane

Cotton Towelling

Quilted Cotton

Fluffy Fleece

Cooling Nylon Elastane

Our Fabrics

Product Questions

What are the Oodie™ Originals made from?

Can I send an order as a gift?

How do I use a discount code?

General Questions

Where can I purchase an Oodie™ E-Gift Card?

How do I send an Oodie™ E-Gift Card as a gift?

How do I redeem an Oodie™ E-Gift Card?

What happens if I don't spend the entire value of the E-Gift Card in one transaction?

How do I check the balance remaining on my Oodie™ E-Gift Card?

Oodie™ E-Gift Card Terms & Conditions

What happens if there's a balance left on the card when it expires?

Gift Cards

What do I do if I receive the wrong item in my order?Updated 10 days ago